How Bohemia Suites & Spa's new payments system boosted bookings.

Based in Gran Canaria, Bohemia Suites & Spa is known for creating memorable and unique experiences for guests. Its design combines privacy with luxury and individuality so guests can have an unforgettable stay in a comfortable and peaceful setting that feels like a ‘home from home.’ With 67 stylish rooms and located just 200 metres from Playa del Ingles beach, the hotel has plenty to offer in terms of relaxation and wellness, with an abundance of outdoor Jacuzzis, a saltwater pool and a steam sauna. Here we explore how we helped Bohemia Suites & Spa to make its guest experience even smoother and efficient and boost bookings. Read on to discover how we achieved this by delivering a service that addresses ever-changing regulations and increasing customer expectations and demands.

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Responding to challenging day-to-day payment needs.

Responding to ever-changing customer demands and expectations, particularly since the pandemic, has been a challenge for the hospitality industry.

Bohemia Suites & Spa's knew it needed a hospitality-tailored payment solution that could answer the needs of day-to-day hotel activity, such as top-ups, late charges and no-shows.

Bohemia Suites & Spa required a solution that was compliant with new security regulations – Data Security Standard Requirements (DSS) and the Second EU Payment Service Directive (PSD2) – and offered a seamless payment experience to guests. But it was a challenge to find a payment solution that could be integrated with both its property management system, Infor, and its booking engine, to have a 360º view of customer activity.

Focussed on offering an incredible guest experience by meeting expectations in terms of speed and convenience throughout the guest journey - including the payment process – Bohemia Suites & Spa was determined to find an end-to-end payments solution that could cover the full spectrum of hotel activities.

That’s where we stepped in.

“We were looking for a single provider for all payment processes that take place in a hotel – and Worldline’s integrated hospitality solution covered all our needs. This partnership has allowed us to focus on growing our business and providing our guests with an exceptional service, whilst Worldline concentrates on handling our payment services smoothly and efficiently.”

Inga Allmann, e-Commerce Manager, Bohemia Suites & Spa

The solution

All systems go.

We worked hard with Bohemia Suites & Spa to achieve an even better service for its guests. We did this by delivering the WL Hospitality Suite, a solution that covers all hotel payment needs and provides a seamless cross-channel experience. We took care of the entire process to ensure that the implementation of the new solution was simple and fast, and resulted in minimal impact on hotel activity. This meant Bohemia Suites & Spa could focus on doing what it does best – offering guests incredible service for an unforgettable break.

And the results speak for themselves. Since installing the new payment solution from Worldline, guests have been able to pay using their preferred payment method or mobile wallet resulting in a smoother customer experience.

With an intuitive and flexible payments solution now in place, Bohemia Suites & Spa enjoys seamless and efficient operation and continues to wow guests by offering exceptional service in every single interaction.

The results

Greater efficiency, smoother service. Guest satisfaction up, bookings on the rise.

  • Guests are able to pay for services and make bookings using their preferred payment method.
  • Processing more payments across more payment options for more guests each month. 
  • Staff saving time to perform daily tasks such as check-in and check-out processes.
“Working with Bohemia Suites & Spa was an excellent example of how great project management and a tailor-made set of financial solutions can address diverse expectations, irrespective of the scope and complexity of the project.”

Chris Lanckbeen, Global Sales Director, Travel & Hospitality, Worldline

About Bohemia Suites & Spa

Bohemia Suites & Spa is an adults-only boutique hotel in the south of Gran Canaria where you can experience the bohemian spirit full of positive energy and happiness.

The personalized service creates special experiences for the guests making them feel as if they were at the home of good friends. This design hotel combines luxury with multifaceted spaces where guests can enjoy total peace and privacy.

Offering large rooms with balconies, the adults-only Bohemia Suites & Spa is 200 meters from Playa del Inglés Beach. It features a freshwater outdoor pool and a saltwater outdoor pool, and two outdoor Jacuzzis. The stylish 67 rooms at Bohemia Suites & Spa feature yellow, terracotta or purple colour schemes with olive-wood furnishings.

The Bohemia Suites & Spa's rooftop restaurant offers creative local dishes and panoramic views, while the terrace features a cocktail bar.

Relax privately in the cosy wellness area with a vitality indoor pool, sauna and steam sauna.

Visite Bohemia Suites & Spa

Find out more

img author Kimberley Hoevers

Kimberley Hoevers

Global Key Account Manager, Hospitality, Worldline
Kimberley started her journey in the company in January 2018, which is 4.5 years ago already. For her hospitality and payments combine the best of both worlds and she is always on the hunt to create synergies, with merchants and partners worldwide. When it comes to payments, she stared with a blank page back in 2018, but in the meantime, she worked herself up to being a real Expert as part of Worldline’s Expert Community. She is as passionate about her job as she is about sushi and she is always open for a nice conversation.

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